We offer flexible return options based on product type:

• Standard items: Return within 30 days of original purchase date. Product must be unused and in original condition with all accessories.
• Eligible products: Return requests must be raised within 7 days of delivery.

Proof of purchase (receipt or order confirmation) is recommended but not mandatory — it helps expedite the return process.

To be eligible for a return or exchange:

• Product must be unused and undamaged
• Must be in original packaging with all tags and accessories
• Invoice or proof of purchase helps expedite processing

If you are a registered customer, you can initiate the return request on the order page OR simply contact our customer service team.

The following items cannot be returned or exchanged:

• Custom-made items – including Customized door and window nets. These are specifically manufactured for you and involve dedicated resources and manpower.
• Used or damaged products
• Items returned without original packaging

For custom orders: Prior to taking custom orders, we ensure through reconfirmation that we get the exact measurements for your order to minimize any issues.

If you wish to exchange your product for a different size, color, or model, we're happy to assist you.

• Follow the same guidelines as mentioned in the returns policy
• Contact our customer service team to request an exchange and check availability
• Exchanges are subject to stock availability
• If replacement stock is unavailable, refund or store credit may be provided

Once we receive the returned product, we will inspect it and proceed with the exchange promptly. We'll provide you with tracking information for the new shipment.

Approved refunds are processed as follows:

• Refund issued to your bank account within 4 to 5 business days after product receipt and quality check
• Standard processing: 5-10 business days to the original payment method

You'll receive confirmation once the refund is initiated. Exchanges are processed promptly with tracking information provided.

Easy 4-step process:

1. Contact our customer service team with your order number and issue details
2. Our team will guide you through the return or exchange process
3. Package the product securely and ship it back using a reliable, trackable shipping service
4. Once we receive and inspect the returned product, we proceed with refund or exchange

Our main goal is to give you a pleasant experience with us. We're committed to ensuring your satisfaction, and our dedicated customer service team is here to address any questions or concerns you may have.

Thank you for choosing us as your trusted provider, and we look forward to serving you.